When does the shipping time for my order begin?
Shipping time begins once the items leave the distribution centre. Please allow 1-2 business days for processing before shipment.
Can I return my order for a refund or exchange?
Yes, returns are accepted within 30 days of purchase for a full refund or exchange. Items must meet the return conditions to be eligible.
How will I receive my refund for returned items?
Refunds are issued to the original payment method. If paid with debit or cash, a Klook gift card will be provided instead.
Is there a physical Lululemon store in Malaysia?
Yes, Lululemon has retail locations in Kuala Lumpur, including at The Gardens Mall and Pavilion. These stores carry a good range of activewear and accessories.
Can I track my order after purchase?
Yes, once your order ships, you’ll receive a tracking link via email so you can monitor the delivery status in real time.
What if I receive the wrong item or a defective product?
Contact Lululemon customer service right away. They’ll usually arrange a free return or exchange, depending on the issue.
How do I know if an item will be restocked?
Restocks aren’t guaranteed, but you can sign up for product alerts or check back regularly. New arrivals also drop frequently.
Can I make changes to my order after placing it?
Once an order is confirmed, changes or cancellations aren’t always possible, so double-check your size, color, and address before checking out.
Are there benefits to creating an account?
Definitely. With an account, you can track orders, manage returns, save favorites, and receive updates on new collections or events.
Is the “We Made Too Much” section available in Malaysia?
Yes, this sale section is often available on the Malaysia site. It features discounted items from previous collections or excess stock.