What if my product cannot be fixed?
If the product cannot be repaired during the warranty, you will get a one-to-one exchange.
What is the warranty for Mistral cooling fans?
Most Mistral fans have a 2-year warranty. It may depend on the fan model.
Are delivery charges refunded when I return a product?
No, delivery charges are not refunded. Only the cost of the product is refunded.
Do inverter and ceiling fans have a longer warranty?
Yes, inverter and ceiling fans have a 2-year warranty, and the motor has a 5-year warranty.
I would like to buy an extended warranty, Is that possible?
No, you cannot buy an extended warranty. Only the standard warranty is offered.
How long is the warranty for small kitchen appliances?
Small kitchen appliances like air fryers, blenders, and ovens have a 1-year warranty for any factory problems.
Where can I buy spare parts?
You can buy spare parts only at the UBI service centre.
What do I need to make a warranty claim?
You need a receipt or guarantee card to show when you bought the product.
Should I need to return gifts or accessories with the product?
Yes, you must return all gifts, vouchers, and accessories unless Mayer says you do not need to.
How will I check if spare parts are available?
To check if the spare parts available then you can make a call or email customer service to ask about spare parts.