When does the shipping time for my order begin?
Shipping starts after your items leave the distribution centre. Allow 1-2 business days for to process your order before it ships.
Can I return my order for a refund or exchange?
Yes, you can return items within 30 days of purchase for a full refund or exchange, as long as they meet the return conditions.
How will I receive my refund for returned items?
Refunds will go back to your original payment method.
Is there a physical Lululemon store in Malaysia?
Yes, Lululemon has stores in Kuala Lumpur at The Gardens Mall and Pavilion. You’ll find a wide selection of activewear and accessories there.
Can I track my order after purchase?
Yes, after your order ships, they’ll email you a tracking link so you can follow your delivery in real time.
What if I receive the wrong item or a defective product?
If there’s a problem, contact Lululemon customer service as soon as possible. They can usually arrange a free return or exchange, depending on the situation.
How do I know if an item will be restocked?
They can’t guarantee restocks, but you can sign up for product alerts or check back often. They also get new arrivals frequently.
Can I make changes to my order after placing it?
After you confirm your order, it may not be possible to change or cancel it. Double-check your size, colour, and address before you check out.
Are there benefits to creating an account?
Absolutely! When you create an account, you can track your orders, manage returns, save your favourites, and get updates on new collections or events.
Is the “We Made Too Much” section available in Malaysia?
Yes, the sale section is usually available on the Malaysia site. It includes discounted items from past collections or extra stock.