Does Rip Curl offer free shipping in Malaysia?
Yes, orders over RM150 qualify for free shipping throughout Malaysia. Purchases below RM150 will include a small delivery fee, which is shown clearly at checkout before payment.
What makes Rip Curl products special?
Rip Curl products are designed for adventure and durability. Every item is built to handle outdoor and water conditions, making them reliable for surfing, travel, and active lifestyles.
How long does Rip Curl take to deliver orders within Malaysia?
Local orders usually arrive within 3 to 7 business days. Delivery times can change based on the location and courier service used. Customers in major cities often get their parcels faster than those in remote areas.
When will my order be processed after payment?
Orders are processed and shipped within 1 to 2 business days after payment is confirmed. During busy sales or holiday periods, there may be slight delays. Customers receive an email notification when the parcel leaves the warehouse.
Are in-store exchanges free of charge?
Yes, in-store exchanges are free when the returned item meets the return policy conditions. Customers just need to bring the unused product along with proof of purchase to any Rip Curl store in Malaysia.
How can customers track their Rip Curl orders?
Once an order is shipped, customers receive a tracking link via email. This link allows them to monitor delivery progress directly through the courier’s website. Tracking updates typically show up within 24 hours of shipment.
How can customers request an exchange online?
To request an exchange, customers can email their order details and reason for the exchange to hello@ripcurl.com.my. The support team gives instructions for sending the item back. Return shipping costs apply if the exchange cannot be done in-store.
What items are covered under Rip Curl’s warranty?
Warranty support is available for watches, equipment, and swimwear. The warranty covers manufacturing defects but does not cover damage from misuse or normal wear and tear. Claims can be made easily by emailing product details to hello@ripcurl.com.my.
What is Rip Curl’s exchange policy?
Rip Curl has a 14-day exchange period from the delivery date. Items must be unused, undamaged, and returned with proof of purchase. Exchanges can be completed in-store or arranged via email with customer service.
How are warranty claims processed?
Customers need to email details of the product issue along with photos or receipts. Rip Curl’s support team reviews each claim and provides the next steps. Approved claims may result in a repair, replacement, or credit based on the product type.