How early can travellers check in using the app?
For most flights, check-in via the app starts 14 days before departure. It closes 1 hour before the flight. AirAsia X flights close mobile check-in 4 hours before departure. Certain routes, such as flights from China or to Australia, have different timing rules based on the carrier.
What exactly is an E-Boarding Pass?
The E-Boarding Pass is a digital version of the regular boarding pass. It lets travellers pass through airport checks and board flights without needing a paper printout. It’s fast, easy, and eco-friendly.
Will group travellers get separate passes on the app?
Yes, each person in the booking will receive their own digital boarding pass. The passes can be saved or sent from the app.
How are pre-booked meals claimed during the flight?
Just show the E-Boarding Pass to the cabin crew during the flight. The meal will be served as booked.
Can travellers without checked bags arrive closer to departure time?
It’s better to arrive at the airport 3 hours before departure. This avoids long waits at security or immigration. Gates will close 20 minutes before take-off.
What is AirAsia mobile check-in?
Mobile check-in allows passengers to check in easily using the AirAsia MOVE app or website. It provides a seamless, hygienic, and contactless experience. This helps reduce airport crowding and physical contact.
How can checked baggage allowance be purchased or upgraded?
Baggage can be booked online during the initial booking or later through the AirAsia MOVE app or website. It must be done at least four hours before departure.
Is it cheaper to pre-book checked baggage?
Yes, pre-booking baggage online is always cheaper than paying at the airport. This helps avoid high last-minute fees.
What happens if baggage exceeds the pre-booked weight?
Excess baggage is charged per kilogram and paid at the airport during check-in. Fees vary by departure airport and are based on each additional kilogram.
When should travelers with excess baggage arrive at the airport?
Travelers with excess baggage should arrive at the airport at least three hours before departure. This allows time for a smooth check-in and payment process.