Can I change my flight after booking?
Flight changes are possible depending on the ticket type. Visit the website or contact customer service for more details on changing flight dates or destinations.
Are there any additional fees for checked baggage?
You may have to pay for checked bags, depending on where you are flying and your ticket type. The cost will be shown when you book your flight or look at your flight details.
How can I check in for my flight?
You can check in online via the Etihad Airways website or mobile app up to 48 hours before your flight. Alternatively, check in at the airport.
What should I do if my flight is delayed?
If your flight is delayed, Etihad Airways will tell you by email or text message. To find out about getting money back or booking another flight, you can ask customer service.
How can I manage my booking?
To manage your booking, visit the Etihad website and log in with your booking reference number. You can update personal details, select seats, or request special services.
Does Etihad fly direct from Malaysia to Abu Dhabi?
Yes, Etihad offers direct flights from Kuala Lumpur (KUL) to Abu Dhabi (AUH), their main hub. From there, you can connect to destinations across Europe, the Middle East, and beyond.
What if my flight gets delayed or canceled?
Etihad will contact you using your registered email or phone number. You may be rebooked on the next available flight or given options depending on the situation.
Can I request special meals or assistance?
Yes, you can request vegetarian, vegan, halal, or other special meals when you book or via the “Manage my booking” page. Assistance for mobility or medical needs can also be arranged in advance.
Does Etihad have a loyalty program?
Yes, Etihad Guest is their loyalty program. You can sign up for free and earn miles every time you fly. Miles can be used for flights, upgrades, shopping, and more.
How early should I arrive at the airport in Kuala Lumpur?
It’s best to arrive at least 3 hours before your international flight. This gives you enough time for check-in, baggage drop, security, and boarding.