What delivery options are available, and when will the order arrive?
Delivery usually takes 4 to 8 business days for West Malaysia and 4 to 9 business days for East Malaysia. Shipping is RM20 per order, but it's free if you spend over RM200. Every order comes with a tracking number.
Can delivery details be changed after placing an order?
After you place an order, delivery details can't be changed. If you need help, contact support right away and they will try to assist. Note, changes can cause delays, and if your order has already shipped, it may not be possible to retrieve it.
How can the status of an order be checked?
You'll get an email confirmation when your order is sent out. The email includes a tracking link so you can check your order status and see which delivery partner is handling your parcel.
What happens if my parcel cannot be delivered?
If your parcel can't be delivered after three attempts or within 21 days from dispatch, it will be sent back to Singapore. In that case, you'll get a refund as Store Credit. Track your delivery and contact support if you have any problems.
What should I do if I have trouble receiving my order?
If you can't receive your order or have delivery issues, please contact customer support. The team will do their best to help and make sure your parcel reaches you.
How can I take care of my Love, Bonito items?
Every product comes with care instructions on its page and inner label. Wash items before first use, keep dark and light colors separate, and wash whites on their own. For pleated items, use a low temperature wash and hang them to dry to maintain their quality.
Where can I find product care instructions?
You can find care instructions under 'Product Care' on each product page. They're also printed on the inner label for easy reference when washing.
How do I use Store Credit online?
To use your Store Credit, check out as usual. On the Payment Page, click the redeem button to use your balance. If your purchase costs less than your credit, the rest will be saved for next time.
Can I keep any unused Store Credit for future purchases?
Yes, if your order total is less than your Store Credit, the unused balance stays in your account. You can use it for your next purchase at checkout. There is no expiration, so your credits will be available until you use them.
How long does it take to process a return?
Store credit is issued within 8 business days after you drop off your return. To check your balance, just log in to your Love Bonito account.