Can an order be shipped without an invoice?
No, every order is sent with an invoice. Orders cannot be shipped without one.
What are the shipping charges?
If your order is below RM400, you pay RM10 for West Malaysia or RM15 for East Malaysia. Orders over RM400 get free shipping.
Can I return something I bought online from Superdry?
Yes, you can return full-priced items within 14 days if they are still new and unused. Use the Online Self Return Form to start your return. You can’t exchange items bought online.
What items can't be returned?
You can’t return sale items, underwear, swimwear, cosmetics, or anything that has been changed or made personal.
How do I send my return back?
Start your return with the Online Self Return Form. In Malaysia, you can send items back for free with EasyParcel, Poslaju, or Pgeon Drop Off Point. If you use a different way, lost or damaged items are not covered.
Can I return items to a Superdry store?
No, you can’t return online orders to Superdry shops. All online returns must be mailed back, and you must include the invoice.
What should I know before packing a return?
Make sure your items are clean, not worn, and have all tags. Don’t return clothes with stains or smells. You can try things on, but keep them in new condition.
Will I still get a promo if I return part of my order?
If you return something and your order is now below the minimum spend for a promo, you’ll lose the discount. Your refund will be changed to match.
How long does delivery take?
To West Malaysia, delivery takes about 5-8 days. To East Malaysia, it takes about 6-10 days.
Is there a charge for returns?
No, returns are free. Always check the return policy before sending anything back.