Can an order be shipped without an invoice?
All shipments include an invoice and cannot be dispatched without one.
What are the shipping charges?
Orders below RM400 incur a delivery fee of RM10 for West Malaysia and RM15 for East Malaysia. Orders above RM400 qualify for free shipping.
Can I return something I bought online from Superdry?
Yes, you can return full-priced items within 14 days of receiving them. Just make sure they’re in their original condition and that you use the Online Self Return Form to start the process. Exchanges aren’t available for online orders.
What items can't be returned?
Items bought on sale, as well as underwear, swimwear, and cosmetics, can’t be returned. Anything that’s been altered or personalised also isn’t eligible for return.
Can I return items to a Superdry store?
No, online orders can’t be returned to Superdry stores, franchises, or concessions. All returns have to be mailed back, and don’t forget to include the invoice.
What should I know before packing a return?
Make sure items are clean, unworn, and still have all original tags. Avoid returning clothes with makeup stains, perfume, or deodorant marks. You can try things on, but take care not to damage anything.
Will I still get a promo if I return part of my order?
If the promotion required a minimum spend and your return brings you below that amount, the discount will no longer apply. The refunded amount will be adjusted accordingly.
How do I send my return back?
Returns must be arranged through Superdry’s Online Self Return Form. In Malaysia, you can send items back for free using EasyParcel, Poslaju, or a Pgeon Drop Off Point. Returns done outside the provided process aren’t covered if items get lost or damaged.
How long does delivery take?
Delivery times vary by location. Orders to West Malaysia take approximately 5-8 days, while East Malaysia orders arrive within 6-10 days.
Is there a charge for returns?
Returns are free of charge. Checking the return policy before sending items back is recommended.