How can I return or exchange my purchase?
Start a return or exchange within 28 days of receiving the order by selecting the item under "My Orders" and following the instructions. Book a free collection online, by phone, or drop off at a DHL service point. Items must be returned from the delivery country to avoid delays or extra charges.
How can I track my order and ensure safe delivery?
Receive tracking details via email once the package ships or check delivery status under "My Orders". Packages require a signature unless waived at checkout, but high-value items may still need one. Couriers attempt delivery up to three times.
Can I get a price adjustment on my purchase?
Approved price changes are credited as store credit, valid for 12 months and automatically applied at checkout. Price adjustments aren’t available on further reductions or temporary promotions. Contact customer care if a price change is noticed.
Where is my order shipped from?
Orders are dispatched from Hong Kong or Italy, with shipping details provided via email once packages are sent. Items from Italy incur no extra taxes or duties. Check the confirmation email for specific shipment information.
How do I reset my password?
If you’ve forgotten your password, don’t worry! Just head to the ‘Sign In’ page and click on ‘Forgotten password’. We’ll send you a link to reset it in no time.
Do I need an account to place an order?
You can place an order using just an email address. Creating an account allows faster checkout, easy access to past orders, wishlist features, and quicker return or exchange requests.
What payment methods are accepted?
Accepted payment methods include credit cards (Visa, MasterCard, Delta, Union Pay, American Express, JCB), PayPal, Apple Pay, and store credit. Store credit applies automatically if logged into your account. Credit cards are charged when items ship, and PayPal or Apple Pay payments are completed during checkout.
What delivery options are available?
Delivery options appear at checkout and may vary. Express delivery takes up to 5 working days, costs US$30, and is free for orders over US$500. Orders from Italy may take longer. Tracking details are sent by email once shipped.
How will I receive my refund?
Refunds can be issued as store credit or to your original payment method. If items were returned separately, you’ll get an email for each shipment. When orders are paid with store credit and another method, refunds follow the original charge breakdown, though this may vary with multiple shipments.
Do you offer price adjustments on sale items?
Price changes may be approved as store credit, valid for 12 months and applied automatically at checkout. Adjustments don’t apply to further reductions or temporary promotions. For assistance, contact Customer Care.