What is the return policy?
You can return items for store credit if they are unworn, unwashed, unaltered, and unironed, with all tags still on. Shoes must be in their original box. Send your return within 14 days of getting your order and include the return form.
Is account registration required to shop at Poplook?
Yes, you need to create an account to shop at Poplook. Click "Sign Up/Login" at the top right of the website to register or log in.
How do I sign up for Poplook’s newsletter?
When you register your account, you can choose to get the newsletter. Subscribers get updates on sales, new items, and special discount codes.
How does Poplook’s pre-order system work?
If a popular item is sold out, it may be available for pre-order. You can buy it during the pre-order period and it will be sent out by the promised shipping date. You’ll get a tracking number by email once it ships.
Is shipping within Malaysia free?
Yes, standard shipping is free for all orders in Peninsular Malaysia, Sabah, and Sarawak. Ninja Van handles deliveries, with no extra charges.
How fast will my order arrive in Peninsular Malaysia?
Orders made before 1 PM, Monday to Friday, ship the same day. Delivery usually takes one working day. Orders made after 1 PM on Friday ship on the next working day.
What is the return/exchange policy?
You can exchange items in-store or return them to the warehouse. You cannot return items at stores, and there are no cash refunds. Items must be in original condition with tags. Sale items, handbags, headscarves, and jewelry cannot be returned. Store credit is valid for one year.
What should I do if I receive a defective, wrong, or missing item?
Contact customer service at service@poplook.comOpens a new window with your order number, or call +606-253 2750. The team will help you with what to do next.
Is a gift service offered?
Yes, for RM10 you can add gift wrapping, which includes a Poplook drawstring bag and gift card. You can also add a personal message at checkout by choosing “YES” for the gift option.
How do I place an order?
First, create an account at poplook.com by clicking “Sign Up” at the top right corner. Once you have an account, you can start shopping and checking out.