If I order before 1:00pm, when will my order arrive?
If you order before 1:00pm, your items usually arrive in 3 to 7 working days. The delivery times can change based on where you live.
How long does it take to process my order?
Most orders are processed in two working days after you confirm your order. It might take longer if it is very busy.
What if I order on weekends or public holidays?
Orders made on weekends or public holidays are processed on the next working day when the store opens again.
How are shipping fees decided?
Shipping fees depend on the courier service and the delivery method you choose. Fees can change based on your order size or where you live.
Can shipping fees be cheaper or free?
Shipping fees can be lower or free during special offers. You can also use TBM voucher code or discounts to save on delivery costs.
When is a parcel called lost?
A parcel is called lost if it has been travelling for more than 15 working days. If this happens, contact customer support.
How long do I have to return something?
You can ask to return an item within seven days after you get it. Check your product as soon as it arrives.
What should I do if my item is damaged or wrong?
Contact customer support if your item is damaged or not correct. This helps fix the problem fast.
How can I exchange an item?
First, return the original item after it is approved. Then, you can place a new order for the item you want.
How do I get my money back after a return?
You get your refund after the store checks and approves your returned item. The money goes back to your original way of payment.