Why hasn’t my order been completed?
An order may not go through due to various reasons. Check for an email about the payment status, as processing can take time. Ensure the payment method has sufficient funds and is correctly entered. Trying an alternative payment option might help complete the order.
Why does the ticket price change daily?
Prices for some attractions vary based on demand, season, and time of day. Similar to airline pricing, costs may increase or decrease depending on availability. Checking different dates or times may offer a better rate.
Where can I find instructions for using my ticket?
You’ll find the instructions right on the attraction’s page under the “Instructions” section.
What does “skip the line” mean?
“Skip the line” tickets let you enter faster, without standing in the main queue. Sometimes they’re timed, and you may need to go through a special lane or desk.
What is a “fast track” ticket?
Fast track tickets give you access through a special entrance or desk, helping you avoid the regular ticket line.
Where can I check the opening hours?
You’ll see the opening hours right at the top of each attraction’s page, just below the title. They’re also printed on your voucher, so make sure to take a quick look before your visit.
Can I cancel my booking?
If you chose the free cancellation option, yes, you can cancel up until 11:59 PM the day before your visit.
Can I change my ticket or upgrade it after booking?
Changes like switching to a different attraction or upgrading to a skip-the-line option aren’t possible directly. You’ll need to cancel your current booking first, then make a new one.
Do the tickets have to match the name on my ID?
Most tickets don’t need to be in your name. But for some attractions, you might be asked to show an ID that matches the ticket.
What should I do if my tickets haven’t arrived?
Most tickets are delivered within 15 minutes, but some may take up to 30 minutes. Check your email inbox and spam folder for any updates. If the tickets are not received, review any messages regarding payment status or processing issues.