How is the delivery time calculated?
Delivery time depends on your pincode. You’ll see the estimated delivery date on the checkout page after you have placed your order.
How is the refund processed after order cancellation?
Once your order is cancelled, the refund will go back to your original payment account. You can check your bank statement for more updates.
What causes delivery shipping to be delayed?
Shipping may be delayed by bad weather or an incorrect address. If there’s a delay, Vivo will let you know and give you a new estimated delivery date.
Can I cancel my order after it has shipped?
You can cancel your order online only before it ships. After it has shipped, online cancellation is not available.
How can I arrange for a device pick up from home?
Call the service team to request a pick up from your home. They will collect your device from the address you provide.
What does the Vivo device warranty cover?
Vivo devices have a one-year warranty that covers manufacturing defects. It does not cover damage from misuse, accidents, or water.
What happens after I request a device pick up?
After your request is confirmed, their team will pick up your device from the address you gave.
How do I back up my data before servicing my device?
If your device lets you log in with your fingerprint or face, use that to get access. Be sure to back up your data before a reset or service visit.
Is Vivo responsible for delays caused by external factors?
Vivo Mobile India Private Limited is not responsible for losses or delays due to weather or address mistakes.
How can I unlock my Vivo phone if I forget my password?
If your phone has fingerprint or face recognition, try using those to unlock it. After you get in, make sure to back up your important data before you go to a service centre.