What device conditions does CompAsia offer?
CompAsia classifies devices as As-New, Excellent, Good, and Fair based on their appearance and performance. All devices are fully tested and completely functional.
What does “As-New” condition mean?
An As-New device shows almost no signs of use and looks like a brand new unit. It has no noticeable scratches or marks on the body or screen.
How is the “Good” condition defined?
Good condition devices have visible scratches or marks but still work well without any performance issues. Cosmetic flaws do not affect their basic operation or reliability.
What does “Fair” grading indicate?
Fair devices show noticeable wear, dents, and screen blemishes but remain fully functional. This option is ideal for buyers looking for more affordable tech.
How can a customer track an order?
Order status appears on the account page once the purchase is confirmed. Tracking details help customers monitor delivery progress step by step.
Can a buyer check stock availability?
Available stock is displayed on the website for most devices. For inquiries not listed online, buyers can contact support via email for updates.
What financing plans are available?
Shoppers in Malaysia may find credit installment plans, Buy Now Pay Later options, and ReNewNGo programs. These plans provide flexible payment options for device purchases.
How can a sold device be sent in for trade-in?
Devices being sold or traded in must follow the process listed in the Sell Your Device section. Customers should check eligibility and estimated values before sending items.
Is warranty coverage available on devices?
CompAsia offers a free 1-month warranty on refurbished units and extended plans for longer protection. Warranty terms vary by device and chosen plan.
What support channels are available?
Support can be reached by email at support@compasia.com or via WhatsApp chat during business hours. Both channels address order and post-purchase questions.